West Michigan Harbor Hospice Muskegon, MI 1-800-497-9559

Harbor Hospice Residence Home Care serving Muskegon, Oceana, Ottawa, and Mason counties

Outcomes
From the National Hospice and Palliative Care Organization Family Evaluation of Hospice Care:

97%	% Recommending Harbor Hospice to Others
	1st Quarter 2011	96%
	2nd Quarter 2011	98%
	Both Averaged	97%

% Received the right amount of help with the patient's breathing		97.5%
1st Quarter 2011	100%
2nd Quarter 2011	95%
Both Averaged	97.5% HH; 94.8% MI; 95.2% Nation

98.4%	Family had enough instruction on patient care (% yes)
	1st Quarter 2011	96.7%
	2nd Quarter 2011	100%
	Both Averaged	98.4%

% Families who believed the patient received the the right amount medicine was received for the patient's pain		94%
1st Quarter 2011	96%
2nd Quarter 2011	92%
Both Averaged	94% for HH; 95% MI; 94.7% Nation