West Michigan Harbor Hospice Muskegon, MI 1-800-497-9559

Harbor Hospice Residence Home Care serving Muskegon, Oceana, Ottawa, and Mason counties

Outcomes
From the National Hospice and Palliative Care Organization Family Evaluation of Hospice Care:

98.7%	% Recommending Harbor Hospice to Others
	2nd Quarter 2012	98.3%
	3rd Quarter 2012	99.1%
	Both Averaged	98.7%

% Requsting help received help from volunteers		99.3%
2nd Quarter 2012	98.5%
3rd Qarter 2012	100%
Both Averaged	99.25%

98.5%	Family had enough instruction on patient care (% yes)
	2nd Quarter 2012	97%
	3rd Quarter 2012	100%
	Both Averaged	98.5%

% Of families who believed they received the right amount of emotional support PRIOR to the patient's death		97.3%
2nd Quarter 2012	96.2%
3rd Quarter 2012	98.3%
Both Averaged	97.25%